Refund and Returns Policy
Store Name: My Nestora Shop
Contact Email: admin@mynestorashop.com
Last Updated: October 26, 2026
1. Return Window
At My Nestora Shop, customer satisfaction is important to us. Customers may request a return within 30 days of receiving their order, provided the item meets the eligibility requirements below.
2. Return Eligibility
To qualify for a return, items must generally be:
- Unused and in their original condition.
- Returned with original packaging, where applicable.
- Accompanied by proof of purchase or an order number.
Certain items may not be eligible for return, including personalized products, items marked as final sale, and products that cannot be returned for hygiene or safety reasons, where permitted by law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email admin@mynestorashop.com with your order number, a description of the issue, and clear photos when applicable.
We will review your request and provide instructions for an appropriate resolution, which may include a replacement, refund, or return.
4. How to Request a Return
To start a return, contact us at admin@mynestorashop.com with:
- Your order number.
- The item you wish to return.
- The reason for your return.
Please wait for return instructions before sending any item back. Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
For eligible returns due to a change of mind, customers may be responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping.
Any applicable return shipping charges will be explained during the return process.
6. Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges may be non-refundable unless required by applicable law or the return is due to our error.
7. Exchanges
If you need a replacement or exchange, contact us at admin@mynestorashop.com. Exchanges are subject to product availability.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow our return process.
9. Late or Missing Refunds
If you have not received an approved refund, first check your payment account and contact your payment provider. If the refund is still missing, email us at admin@mynestorashop.com.
10. Contact Us
For questions about returns, refunds, or exchanges, contact:
My Nestora Shop
Email: admin@mynestorashop.com
We aim to review customer inquiries and provide a response as promptly as possible.
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.